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About Mr. Appliance

Mr. Appliance® is North America's leading home and commercial appliance repair franchise system. Established in 1996, its franchises provide full-service home appliance repair and light commercial appliance repair services. Mr. Appliance has more than 150 locations throughout the United States and Canada and is consistently ranked among the top home service franchises by Entrepreneur magazine and other industry experts.

Mr. Appliance is a subsidiary of The Dwyer Group, Inc., a worldwide franchise holding corporation supporting more than 1,100 franchisees in the United States and 24 foreign countries. In addition to Mr. Appliance, other Dwyer Group subsidiaries include: Aire Serv® Heating and Air Conditioning, Glass Doctor®, Mr. Electric®, Mr. Rooter®, The Grounds Guys™, Rainbow International® Restoration and Cleaning, and Five Star Painting®. The businesses are diverse, but all are built upon the same philosophy of success - exceed the customer's expectations.

Mission

To create encore experiences that customers can't wait to share with others.

Vision

To be the appliance service leader renowned for integrity and dependability.

Code of Values

Mr. Appliance is one of eight service brands owned by The Dwyer Group. Each brand shares a Code of Values and culture to live by, which not only outline how we work in a professional environment, but also how we live our daily lives.

We live our Code of Values by ...

Respect

… treating others as we would like to be treated.

… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

… responding in a timely fashion.

… speaking calmly, and respectfully, without profanity or sarcasm.

… acknowledging everyone as right from their own perspective.

 

Integrity

… making only agreements we are willing, able and intend to keep.

… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

… looking to the system for correction and proposing all possible solutions if something is not working.

… operating in a responsible manner: "above the line."

… communicating honestly and with purpose.

… asking clarifying questions if we disagree or do not understand.

… never saying anything about anyone that we would not say to him or her.

 

Customer Focus

… continuously striving to maximize internal and external customer loyalty.

… making our best effort to understand and appreciate the customer’s needs in every situation.

 

Having Fun in the Process!