Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance
Real Stories, Real Results
- Chef B.via Google
- RICHARD H.via Google
- Andrea E.via Google
“Jeremy was a very knowledgeable technician and helped us diagnose the problem with our fridge, which was actually a plumbing problem.”
- Lynn S.via Google
- Tam T.via Google
“Very nice guy”
- Ef E.via Google
- Sampsinn M.via Google
“I called them for an estimate and analysis of my fridge/freezer. They ordered the parts that were delivered to my house and were back the following week and in under 2 hours the repairs were completed. I have had no issues with the workmanship at all. The tech was excellent, knowledgeable and friendly. I would highly recommend them.”
- Aaron C.via Google
“Although the prices are a bit higher than what I am used to, my issue was solved in a prompt manner (needed to fix washer). Daniel, the service technician sent to my home, was extremely competent and honest. I trust him, and that says a lot about a business. I would request him again should anything else pop up. So while you can probably find someone on fb marketplace to get the job done, the chances of them flaking, not doing it right, being unreliable, are much more of a headache than going with a franchise. Also, their 90 day warranty should anything happen helps justify the price. The repair was cheaper than buying a new one, so I am content.”
- Janet M.via Google
“From my phone call to Mr. Appliance to meeting my very helpful, knowledgeable technician Arianne it was excellent customer service at the right price. A Friendly, affordable, customer service oriented business that I most certainly appreciate and recommend!”
- Evie S.via Google
“Great communication! Prompt service! Serena our service technician was wonderful, diagnosed the problem with our ice maker, ordered parts & we will see her soon when the parts come in. A+++”
- Gary A.via Google
- Shari M.via Google
“Alex was incredible! Professional and efficient!!! A fantastic experience!”
- TIM F.via Google
“A good service call from everyone involved at Mr Appliance. Dmitriy did a great job and is a fine representative of his company. Keep up the good work!”
- Carolyn J.via Google
- Amy B.via Google
“Jonathan is the absolute best!!!!”
- BARRY W.via Google
- Lily G.via Google
“Always been so professional and helpful. Highly recommend”
- ELIZABETH M.via Google
- Rick S.via Google
“Excellent service. From the office staff to my repair tech (Daniel). Very courteous and kind. Daniel addressed all of my concerns. He was always prompt, clean, experienced, knowledgeable, and very thorough. Mr Appliance is my go to from now on!”
- Mark C.via Google
“My 25 year old washer quit on me. Jon came out, ordered parts and fixed it at a reasonable price. Very happy with outcome and recommend them for any appliance repair!”
- Thomas P.via Google
“Today was our second time using Mr. Appliance and our second experience with Shannon (Shane), who seems to be able to fix anything. Today, it was my 94 year old mother’s garbage disposal. Not only did Shane repair it, he was absolutely wonderful with Mom. We will definitely use Mr. Appliance again and from now on we’ll explicitly ask for Shane”
- Noah H.via Google
“Matt was fantastic”
- Kimberly S.via Google
“Very professional staff. They go out of their way to get the job completed as soon as possible. When my home warranty company could not find the part I needed for my Sub Zero freezer, Mr Appliance of Oakley found it. Great follow-up on my job request. I would use them again and again.”
- Carol F.via Google
- Zbj B.via Google
- Rhonda M.via Google
- Lindsay S.via Google
“Alex was extremely nice and respectful! He did a great job getting the sand out of our washer and letting me know to hand wash the towels before putting them back in the washer in case there was still sand in them to avoid the same issue. Thanks, Alex!”
- Kathleen F.via Google
- FAITH M.via Google
“Martin came on Monday, 7/28/25, put a doormat in front of the front door, put blue shoe covers on before coming into my home. He diagnosed the problem with my Media Washer, ordered the part and came back today, Wednesday, 7/30, repeated the process upon entering, was on time again and installed the part in just a few minutes. He left the area clean. Very efficient, knowledgeable, respectful and reasonable. I would love to rate them higher than 5 stars or a 10. I recommend them as the very best.”
- Melanie P.via Google
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“Talented technicians. Great customer service. Ask for Kevin.”