Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Our Annapolis Appliance Repair Services
Real Stories, Real Results
- Alyssa K.via Google
- Nicole R.via Google
“Dwaun was incredibly professional and thoroughly explained what was wrong with our fridge. He had multiple years of experience, and I will be looking to him for our next repair.”
Owner Response:
“Thank you for the wonderful review!”
- Steve N.via Google
“Froendly, knowledgeable, quick”
Owner Response:
“Thank you for the wonderful review!”
- Emma K.via Google
“I always use and recommend Mr Appliance. After diagnosis I opted to replace dryer. Always good service”
Owner Response:
“Thank you for the wonderful review!”
- Gabby C.via Google
“Had a great experience with Mr. Appliance. Our technician, Paul Dame, was friendly, professional, timely, communicative, and extremely knowledgeable regarding the repair of our GE refrigerator. I would highly recommend Mr. Appliance of Annapolis if you are looking for a quick and seamless repair process for any of your in-home appliances.”
Owner Response:
“Thank you for the wonderful review!”
- Jane G.via Google
“The Mr Appliance service technician Dwaun was very professional. He explained the two main issues typically found when a refrigerator stops working and approximately what would be involved in the repair of each. He then got right to work on my refrigerator. Lucky for me, my refrigerator did not need any replacement parts, only a reset. Dwaun then reset the electronic indicators inside the refrigerator. I had already asked him some questions, but when he was finished his repair, he asked me if I had any more questions. He was very patient with questions and very thorough and his explanations. I was very pleased with the entire service.”
Owner Response:
“Thank you for the wonderful review!”
- STEVEN C.via Google
“He fixed my refrigerator. It was awesome. He knew exactly what to do and how to do it.”
Owner Response:
“Thank you for the wonderful review!”
- Karen T.via Google
“From start to finish, my experience with Mr. Appliance has been top notch. I was able to schedule my appointment online, I was given a timeframe that was doable with a two hour window, the person showed up in a timely manner and was honest with his appraisal of the appliance. They now have a customer for life 💖”
Owner Response:
“Thank you for the wonderful review!”
- Fran C.via Google
“Mr. Appliance was able to diagnose, order a part, come back and repair my dryer sooner than the appointment I made with the company I typically use. Jonathon was so efficient and professional. The cost was reasonable. I will definitely use their services again, if needed.”
Owner Response:
“Thank you for the wonderful review!”
- Blair K.via Google
“Very nice. Responsive and honest recommendations.”
Owner Response:
“Thank you for the wonderful review!”
- ADvia Google
“Prompt, professional and knowledgeable!”
Owner Response:
“Thank you for the wonderful review!”
- Stephen O.via Google
“Fast scheduling. Polite, courteous technician. Exact quote and guaranteed work. What’s not to like!”
Owner Response:
“Thank you for the wonderful review!”
- Bridgette P.via Google
“The technician was excellent and did a great job explaining the repair of my Samsung refrigerator ice machine.”
Owner Response:
“Thank you for the wonderful review!”
- Bonnie C.via Google
“They are excellent communicators and worked hard to find a time that I could be home. Repair man explained and taught me how to clean the filters.”
Owner Response:
“Thank you for the wonderful review!”
- Elizabeth K.via Google
“Paul was very professional and quickly determined the issue with my dryer. He thoroughly cleaned the blower wheel, all the duct work and inside the cabinet.. Dryer is purring like a kitten now.”
Owner Response:
“Thank you for the wonderful review!”
- Robert R.via Google
- Robert R.via Google
“On time and very professional, but why are you sending a review when the work isn’t finished?”
Owner Response:
“Thank you for the wonderful review!”
- Kathy M.via Google
“Thanks for such a quick appointment. My laundry appreciates the quick response. Thanks for sending Johnathan! He was very helpful and knowledgeable. Jonathan was very proficient and was able to fix quickly.”
Owner Response:
“Thank you for the great review and! We appreciate you as a customer.”
- Peter M.via Google
“I had two technicians, Dwaun and Jonathan, and they were both great. Dwaun is the Service Manager and he really knows his stuff. Plus, they were pleasant, informative and easy to deal with.”
Owner Response:
“Thank you for the wonderful review! ”
- Donald C.via Google
“Mr. Appliance adjusted the home visit to suite my schedule. Paul was on time and completed the job sooner than expected. He provided instructions on how to avoid the problem in the future. I was completely satisfied with the outcome.”
Owner Response:
“Thank you for the wonderful review! ”
- James B.via Google
“Ten technician was knowledgeable and fast. He diagnosed and fixed the problem quickly and charged a reasonable rate.”
Owner Response:
“Thank you for the wonderful review! ”
- Nikko L.via Google
“On time, very knowledgeable, explained everything well...pricey but not sure how it compares to every other company. Service guys were great regardless. Chose to get new appliance cuz repair so expensive. Dishwasher only 18 months old!”
Owner Response:
“Thank you for the wonderful review!”
- Laurene D.via Google
“My repairman, Jon, was great. Service schedulers were helpful in finding a time that worked.”
Owner Response:
“Thank you for the wonderful review!”
- Cynthia D.via Google
“Dwann was excellent!! Very professional and friendly!! Definitely would recommend him him highly!!!!”
Owner Response:
“Thank you for the wonderful review!”
- Richard H.via Google
“Dwaun was very prompt, found the problem quickly, explained it to us clearly, then fixed it. Could not have gone better. We’ll definitely call Mr. Appliance the next time we have an issue. Thank you !”
Owner Response:
“Thank you for the wonderful review!”
- Gregory H.via Google
“Had a great experience with Dwaun and John! They were friendly, courteous, knowledgeable, and diagnosed our refrigerator problem quickly. I am very pleased with the results (a repair, not a replace!), the price, and the experience. I will definitely call Mr. Appliance the next time we need appliance repair. Thanks!”
Owner Response:
“Thank you for the wonderful review!”
- Michael B.via Google
Owner Response:
“Thank you for the 5-star rating”
- Steve T.via Google
“Excellent service on our dishwasher, Paul was efficient and very knowledgeable”
Owner Response:
“Thank you for the wonderful review!”
- Hank W.via Google
“Great work and fast.”
Owner Response:
“Thank you for the wonderful review!”
- Andre S.via Google
Owner Response:
“Thank you for the 5-star rating!”
“My appliance professional, Paul, was so kind and did an amazing and swift repair, while giving us expert advice on our options with our old dishwasher! Thank you!”
Owner Response:
“Thank you for the wonderful review!”