4.8/5

2101 Ratings

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Vittoria Tomich
Vittoria Tomich via Google

Kevin was great!

Response from Owner

Thank you for your kind words, Vittoria! We're thrilled to hear that Kevin made a positive impression. We appreciate your support!

Courtnie Cho
Courtnie Cho via Google

Garrik was great! Professional and friendly.

Response from Owner

Thank you for your kind words, Courtnie! We're glad to hear that Garrik provided you with great service. Your satisfaction is our priority, and we appreciate your feedback!

Amy Leighton
Amy Leighton via Facebook

There's so much to recommend! The repairmen are always so professional and nice. Making the appointment is easy and I like how they call to confirm. My most recent experience was great. I had an issue with my oven not heating up. Unfortunately I called another company who said they specialized in repairing my type of oven. That was the worst experience - that repairman was rude and basically didn't know what he was doing. He made me wait over a week for a part. He said he would call after three days, but he never did. I had to call for follow up. Over a week later, he finally showed up and spent three hours trying to install the part that turned out to be the wrong part! When he finished, he said that my oven/stove was defective and I was going to have to buy a new unit because the manufacture didn't make that style anymore. (The stove was only 6 years old.) I called Mr. Appliance and Daniel was the technician. He knew what the problem was and ordered the right part. Three days later, he came and in less than an hour, he had the part installed and now my oven is working! Mr. Appliance is my go-to company! I highly recommend!

Response from Owner

Thank you, Amy, for sharing your detailed experience! We're thrilled to hear that Daniel was able to resolve your oven issue efficiently and professionally. Your recommendation means a lot to us, and we're always here to help with any appliance needs in the future!

Neal Miller
Neal Miller via Google

Garrik was early, knowledgeable and friendly plus got the repair done quickly! I would absolutely call Mr. Appliance for appliance repairs again in the future!

Response from Owner

Hi Neal, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.

Kim
Kim via Google

Josh was very qualified and an expert at troubleshooting. Cleared a dead rat from behind the dishwasher

Response from Owner

Hi Kim, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.

Nicole Petrizzo
Nicole Petrizzo via Google

Response from Owner

Hi Nicole, thank you for leaving this review for our team. We’re grateful for your support, and we’re glad to see that you were satisfied with our services. Thanks again for choosing Mr. Appliance, and have a great day!

Stephen Rubright
Stephen Rubright via Google

Great service on a gas stove with one of the burners not working. It was super easy to schedule. Muhammad, the technician, was professional, showed up early, and fixed the issue. I will definitely use them in the future

Response from Owner

Thank you for the wonderful review, Stephen! We're thrilled to hear that Muhammad provided you with great service and professionalism. It's great to know that scheduling was easy for you. We look forward to serving you again in the future!

Joe Balsamo
Joe Balsamo via Google

Response from Owner

Hi Joe, thank you! We appreciate you leaving a review, and we’re happy to see that you had a great experience with our team. Thank you for choosing Mr. Appliance!

Leonard Coker
Leonard Coker via Google

The technician was very professional and knowledgeable. He ordered the right product and quickly scheduled the replacement as soon as the product was available.

Response from Owner

Hi Leonard, thank you for your review! We appreciate your business and look forward to hearing from you when you have your next appliance repair to tackle.

Robert Jacobs
Robert Jacobs via Google

Response from Owner

Hi Robert, thank you for taking the time to let others know about your experience with Mr. Appliance. We work hard to provide our customers with an exceptional customer experience, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with again. Thank you for choosing us!

Karla Vernon
Karla Vernon via Google

The refrigerator expert fixed a door that would not close properly. He diagnosed the problem and ordered a new part. I am really satisfied with his knowledge and expertise.

Response from Owner

Hi Karla, thank you for your review! We're glad you enjoyed your experience with Mr. Appliance. Thanks again for choosing us and have a great day!

Mary Roth
Mary Roth via Google

Daniel (think that was his name) was very knowledgeable and skilled. He went above and beyond to repair our washing machine.

Response from Owner

Thank you for your positive review, Tyler! We're thrilled to hear that Daniel provided excellent service and successfully repaired your washing machine. Your satisfaction is our priority, and we appreciate your kind words!

Christopher Ring
Christopher Ring via Google

Garrik did a great job addressing our broken refrigerator.

Response from Owner

Hi Christopher, thank you! We appreciate you leaving a review, and we’re happy to see that you had a great experience with our team. Thank you for choosing Mr. Appliance!

Patricia Dunn
Patricia Dunn via Google

This business is easy to deal with, appointment was made without having to be on permahold waiting for bad music or going through frustrating hoops, and a Service Professional arrived at my door within 2 days of my contacting them. Muhammad, the technician, diagnosed the issue with my oven, ordered the part and replaced it all within one week. I am very pleased with this company.

Response from Owner

Hi Pat, thank you for taking the time to leave a review! We are so happy that you were satisfied, and we look forward to working with you again in the future.

Heidi Wei
Heidi Wei via Google

Mr. Appliance has been very helpful and help me to resolve my issues with my washer and dryer combo unit. They totally tried four times until the issue was resolved. Highly recommended!

Response from Owner

Hi Heidi, thank you for leaving this review! It’s great to see that you had a positive experience with us, and we’re glad that we could provide satisfying service for your project. Thanks again for choosing Mr. Appliance and have a great day!

Meena Bhatia
Meena Bhatia via Google

Muhammad was on time and informed me 1/2 hour ago his arrival time. He was knowledgeable, courteous, and knew what he was doing. He opened our dryer and immediately found the problem with the dryer's belt. He gave us the estimate before proceeding with repairs. Very impressed with his professionalism. Yes, I will definitely keep their name in my repairs folder.. Th ank you Muhammad!

Response from Owner

Hi Meena, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.

Maryanne Culpepper
Maryanne Culpepper via Google

Circuit board on my built-in microwave went out. I called a couple of appliance repair places and no one seemed to know what to do about it. I found Mr. Appliance doing a Google search. They immediately identified the problem, ordered the part and had it repaired in just a few days. They even sent a second person to help remove the microwave from the cabinets and re-install it but didn't charge me extra. Microwave works like new. Great, friendly service. Good communication, punctual. Highly recommend.

Response from Owner

Thank you for your wonderful review, Maryanne! We’re thrilled to hear that we could quickly diagnose and repair your microwave. Our team always strives to provide friendly and efficient service, and we're glad you experienced that. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Clare Stalnaker
Clare Stalnaker via Google

Response from Owner

Hi Clare, thank you for your review! We're glad you enjoyed your experience with Mr. Appliance. Thanks again for choosing us and have a great day!

carmen
carmen via Google

Mr Hotak was the best service technician, ever! He was amazingly knowledgeable, professional, courteous, kind, personable, and helpful! He didn’t just do outstanding work and provide outstanding customer service, but he provided outstanding guidance on appliance maintenance and operations as well.

Response from Owner

Hi Carmen, thank you so much for taking the time to review us. We really appreciate your business. Please let us know what we can do for you in the future. Thanks again for working with us and have a great day!

Ann Mitchell
Ann Mitchell via Google

Our new oven’s circuit board blew. Bosch referred us to Mr Appliance of Northern Virginia for the repair. It turned out to be warranty work. Our technician, Hamed, was fantastic. He diagnosed the problem, ordered the needed parts and fixed it within 3 days. He made sure everything was working correctly before he left. Hamed was very professional and helpful. Throughout the process, Mr Appliance communicated with us each step along the way. I would highly recommend them.

Response from Owner

Hi Ann, thank you for taking the time to let others know about your experience. We do our very best to exceed our customer's expectations by providing an exceptional customer experience. Thank you for trusting and choosing Mr. Appliance!

Total number of 5 star reviews :1898

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