4.9/5

505 Ratings

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Jen
Jen via Google

Shawn , our technician showed up on time and he did a great job

Response from Owner

Hi Jen, Thank you for taking the time to leave such a positive review! We're delighted to hear that Shawn provided such great service and that he was on time for your appointment. We appreciate you choosing Mr. Appliance, and we'll be sure to let Shawn know you appreciated his work. Warmly, The Mr. Appliance Team

Erik Barrett
Erik Barrett via Google

My wife and I purchased our first house the last week of December - the fridge ran cold as heck when it was empty, but we quickly realized the cooling fan was broken once we started putting our food and perishables away. Mr. Appliance had someone out to take a look, the part ordered, and were able to schedule us for the repair within three business days (came out on Tuesday and were scheduled to repair Friday AM). Due to unforeseen circumstances, we needed to rescheduled our repair appointment not once, but twice, and Mr. Appliance (shout out to Mary at the office!) was nothing but pleasant and understanding in rescheduling the repair. Once the day of repair came, our tech, Joshua, was prompt, polite, and professional. He answered any questions I had, and also gave some tips of things to keep an eye on and help maintain to keep the refrigerator in good operating condition. 10/10, would recommend these guys again for any appliance repair needs.

Response from Owner

Hi Erik, Wow, thanks so much for this extremely thoughtful review! We're especially happy we could make a good first impression as you settle into your new home. A working refrigerator is certainly essential, and we're glad we could get it fixed promptly. We're also proud of Mary for her understanding and flexibility with the rescheduling, as well as delighted that Joshua was able to provide such excellent service/helpful advice. Thank you again for choosing Mr. Appliance and for sharing your experience! Warmly, The Mr. Appliance Team

Debra Fort
Debra Fort via Google

Response from Owner

Thank you so much for the 5-star review, Debbie! We're thrilled to hear you had a positive experience with our refrigerator repair service. We appreciate your business!

Kim Mayfield
Kim Mayfield via Google

Mr. Appliance is a company you can rely on. Their technicians are professional and efficient. Their costs are a bit high, but there is no question about quality.

Response from Owner

Hi Kim, Thank you so much for the fantastic review! We're thrilled you're happy with your new dishwasher installation. We appreciate your feedback regarding our pricing; we aim to provide top-quality service and lasting results, and we're glad you recognize the value in that. We're committed to providing professional, efficient, and reliable service, and we're so pleased to hear we met your expectations. Warmly, The Mr. Appliance Team

Who Datt
Who Datt via Google

Ben was on time, found the problem, fixed it in a timely manner. I ran 3 loads through the washer and it functioned better than new. I saved 200 dollars not having to get a new one

Response from Owner

Hi, Thank you so much for the wonderful feedback! We're delighted that Ben was able to diagnose and fix the problem efficiently, saving you the expense of a new washer. That's exactly the kind of value we strive to provide. We'll be sure to pass along your compliments to Ben. The Mr. Appliance Team

Jan Forsch
Jan Forsch via Google

Chris was excellent. He fixed my refrigerator quickly. He is very polite, friendly and personable. I would highly recommend Mr. Appliance.

Response from Owner

Hi Jan, Thank you for the fantastic 5-star review! We're so happy to hear that you had such a positive experience with Mr. Appliance. We strive to provide fast, reliable service with friendly and knowledgeable technicians like Chris, so it's rewarding to know we met your expectations. We appreciate your recommendation! The Mr. Appliance Team

Jennifer Fletcher
Jennifer Fletcher via Google

Ron was very polite and knowledgeable.

Response from Owner

Hi Jennifer, thank you for the 5-star review! We're so pleased to hear that Ron's politeness and expertise made your experience a positive one. We'll be sure to pass along your kind words to him. Have a wonderful weekend!

Michael Worley
Michael Worley via Google

Quick, competent, reasonably priced service . Came out right away even though it was over the holidays. Know who to call now.

Response from Owner

Hi Michael, thanks for the great 5-star review! We understand how important a working refrigerator is, especially during the holidays, so we're happy we could provide prompt service. We appreciate your business and are glad we could help!

Janie Harrin
Janie Harrin via Google

Response from Owner

Janie, thanks for the 5-star review! We're so happy to hear that you were pleased with your refrigerator repair experience with Mr. Appliance. It means a lot to us that you took the time to share your positive feedback. We strive to provide excellent service and it's always rewarding to know we've met our customers' expectations, thanks again!

Amy brosnan
Amy brosnan via Google

This is the first ever that I haven’t felt ripped off. The repairman was kind, knowledgeable, and instilled confidence. My dog loved him. I didn’t feel stupid with my questions and the repairman treated me with respect. As a single woman, this type of behavior and respect is rare. I am so glad I found Mr. Appliance. I highly recommend them. I’ve used the normal appliance repair companies in town and Mr. Appliance put them to shame in all areas. They are fast, efficient, reasonably priced and kind. I recommend asking for Sean. He came out, assessed the problem 2 days before Christmas, got the parts ordered and he came back and installed them before New Years! The consistency of having the same person come out was amazing. Thank you to Sean and Mr. Appliance!

Response from Owner

Wow Amy! This is such a wonderful review – thank you so much for sharing your experience! We're absolutely thrilled to hear that your experience with Mr. Appliance was so positive, and especially that you felt respected and valued throughout the process. That means the world to us. We're so proud that Sean made such a great impression. We wholeheartedly agree – he's a fantastic member of our team! We'll be sure to pass along your kind words; he'll be so happy to hear them. We're especially pleased that he was able to get your repair done so quickly, even with the holidays approaching. The consistency of having the same technician throughout the process is something we strive for, and we're glad you appreciated it. It's truly gratifying to hear that we've set a new standard for you in appliance repair. We work hard to provide fast, efficient, reasonably priced, and, above all, kind service. We believe everyone deserves to be treated with respect and understanding, and we're so happy that shone through in your interaction with Sean. Thank you again for this incredible review and your strong recommendation. We're so grateful for your business and we're thrilled you found Mr. Appliance!

Jason McNerney
Jason McNerney via Google

A great place to get your appliances fixed. It was a bit pricey, but cheaper than getting a new machine. Ron (the technician) was a consummate professional... Honest hard-working and friendly. I would highly recommend.

Response from Owner

Hi Jason, thanks a million for the awesome 5-star review! We're so grateful you took the time to share your experience with us. It really means a lot. We're absolutely delighted to hear you were happy with our service, and especially that Ron made such a great impression. He's a real asset to our team, and we're so glad his honesty, hard work, and friendly demeanor shone through. We'll be sure to pass along your kind words to him! We know appliance repairs can sometimes be a bit of a pinch, but we always aim to offer top-notch service at a fair price. We're so pleased you found our services a better option than buying a brand new machine. That's exactly what we strive for! Thanks again for the fantastic recommendation, Jason! We truly appreciate your business and hope to see you again (though hopefully not for another repair anytime soon!).

Ashley Corradino
Ashley Corradino via Google

Sean was great! Very informative and resolved out issues quickly.

Response from Owner

Hi Ashley, thank you for the positive feedback! We're so glad to hear that Sean was able to provide helpful and efficient service. We’ll be sure to share your comments with him. If you need any further assistance, feel free to reach out!

M W
M W via Google

Very responsive, friendly and efficient. Joshua was an excellent tech!

Response from Owner

Hi M W, thank you for your kind words about Joshua and Mr. Appliance! We are so glad to hear that he provided you with excellent service. We strive to hire and train the best technicians in the industry, and we're proud to say that Joshua is one of them. The time it took to share your positive experience with us is truly appreciated. We will be sure to pass your compliments along to Joshua! Thank you again for your business!

Gladys Grant
Gladys Grant via Google

Sean was quick kind professional and knowledgeable thank you

Response from Owner

Thank you for your kind words, Gladys! We're thrilled to hear that Sean provided quick, kind, and professional service regarding your washing machine repair. We strive to ensure all our customers have a positive experience and we're glad we were able to help!

Joe Vessio
Joe Vessio via Google

Appointment time with Mr. Appliance was the same day, Josh diagnosed the problem, had to order a temperature sensor for my oven, came in and installed within two days. I have dealt with Mr. Appliance twice now and both service calls were done excellent. They send you a picture of the driver by email and let you know he is on his way.

Response from Owner

Wow, Joe! We're thrilled to hear that Josh and the Mr. Appliance team exceeded your expectations! Providing speedy service and keeping you informed every step of the way is our top priority. We're so glad you're happy with your oven repair and that you've had positive experiences with us twice now. Thank you for your kind words and continued trust in Mr. Appliance!

Jimmy Black
Jimmy Black via Google

We had a problem with a Viking refrigerator. Mr. Appliance sent Sean to fix it. He was very friendly and professional, and did a great job.

Response from Owner

We're so glad to hear that Sean was able to get your Viking refrigerator working perfectly again, Jimmy! It’s always rewarding to know that we've made a positive impact on our customers' lives. Thanks for choosing Mr. Appliance and for taking the time to share your positive experience. We hope to see you again soon!

Gary Albin
Gary Albin via Google

Friendly, efficient and done in a timely manner.

Response from Owner

Good evening Mr. Albin, and thank you for your kind words! We're glad to hear that your refrigerator repair was a positive experience. Our team strives to provide excellent service, and we're happy to know we met your expectations! We hope to serve you again!

Tracy Dowson
Tracy Dowson via Google

Very professional.

Response from Owner

Thank you for the 5-stars, Tracy! We're thrilled to hear that you were so pleased with our technician's professional and efficient work on your dishwasher repair. We strive to provide excellent service to all of our customers, and we're delighted to know that we met your expectations. We appreciate your business and hope to serve you again in the future!

Carol Ann Schaefer
Carol Ann Schaefer via Google

Very professional and courteous staff. Arrived as advertised within described time. Recommend Mr. Appliance for any appliance repair.

Response from Owner

Hi Carol-Ann! We appreciate your kind words and positive review! We're thrilled to hear that our team was professional and courteous, and that we were able to get your refrigerator back to working order. We strive to provide excellent service, and it's rewarding to know we met your expectations.

Rachelle Bayles
Rachelle Bayles via Google

Christopher was very polite and tried to fix my washer it needed really expensive parts we bought one as he thought that would solve the problem but with my luck it didn’t work so the mother board was the only thing it could of been but we decided to just buy a new one as this one was pretty old . Both parts was needed for the machine . Than you Christopher you did an awesome job !!

Response from Owner

Hi Rachelle, thank you so much for your kind words and 5-star review! We’re sorry to hear that your washer needed extensive repairs, but we appreciate you trusting Mr. Appliance to diagnose the issue. Your satisfaction is our top priority, and we’re glad Christopher provided excellent customer service. We hope your new washer serves you well!

Total number of 5 star reviews :480

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